Delivery and Returns Policy
We know what a difference a speedy delivery makes and so we have a few delivery options available (depending on your delivery location).
A 3-5 working day standard service (FREE to UK Mainland for orders over £50).
Next Day service (next working day). Your order needs to be placed by 4:00pm to ensure we have enough time to process your order.
Before 9am service. Your order needs to be placed by 4:00pm to ensure we have enough time to process your order.
Before 12pm service. Your order needs to be placed by 4:00pm to ensure we have enough time to process your order.
Any orders placed after Friday 4pm for Next Day Delivery will not be delivered until the following Tuesday. In the case of a Bank Holiday weekend, they will not be delivered until Wednesday.
We now offer a Europe delivery service.
We have selected UK Mail as our courier for all orders (that don't include mattresses). They are a great company and have a range of features to make the delivery process as smooth as our silk sheets. They will text you in the morning on the day of delivery to let you know they're coming. You can text back to re-arrange, or you can go to the UK Mail website and choose a specific date that suits you. Alternatively, you can have your parcel left with a neighbour or you can select a safe place for them to leave the parcel but it is worth noting that it is up to the driver on the day whether s/he thinks it's safe enough.
You can track your order here.
Mattress and furniture delivery
Our mattress and furniture deliveries are FREE, but at this time we are only able to deliver them to UK mainland postcodes. Please note that non-faulty mattress and furniture returns cost £42.50.
We use Arrow XL services for all of our mattress and furniture deliveries. They will text you the night before to give you a 4 hour time slot. On the day they will call or text when they are half an hour away. The guys at Arrow XL are so nice that they will carry your mattress or furniture in to whichever room you need it in... usually the bedroom. Please note that on rare occasions, Arrow will not deliver to a specific room if they feel it would be unsafe to do so, or if there would be a risk of damaging your property.
There is no tracking service with Arrow XL at the moment and you are unable to re-arrange delivery directly. You will need to contact our Customer Service team if you have a specific delivery date required.
|UK & Ireland Orders||Orders under £50||Orders over £50|
|Mainland UK incl. NI (3-5 working day)||£3.95
|Mainland UK (next working day)||£5.95||£4.95|
|Mainland UK (Pre 9am)||£19.95||£19.95|
|Mainland UK (Pre Midday)||£9.95||£9.95|
|Mainland UK (Saturday)||£12.95||£12.95|
|Northern Ireland (next working day)||£9.95||£9.95|
|Republic of Ireland||£10.95||£7.00|
|International Orders||Orders under £50||Orders over £50|
Estimate Shipping and Tax
*Mainland UK Delivery Postcode Exceptions; BF1, BT, D, GY, HS1-9, IM, IV41-49, 51-56, JE, KA27-28, KW15-17, PA41-88, PH41-44, PO30-41, TR21, 23-25, ZE1-3
*Mainland UK Next Day (Before 6PM) Postcode Exceptions; BF1, BT, D, GY, HS1-9, IM, IV3-11, 14-28 40-49, 51-56, 63, JE, KA27-28, KW1-17, PA28-88, PH30-44, 49, 50, PO30-41, TR21, 23-25, ZE1-3
*Mainland UK Next Day (Before 9AM) Postcode Exceptions; CA9, 11, 18, 19, 95, AB1-5, 9-16, 21-25, 30-39, 41-45, 51-56, 99, BF1, BT, D, DD1-11, DG2-11, 13, 14, DL8, 11, 13, EH14-17, 21-27, 30-47, 49, 51, 55, EX34, FK1-21, G60, 63, 65-66, 82-84, GY, HS1-9, IM, IV, JE, KA1-30, KW1-17, KY1, 4, 6-10, 12-16, LA6, 10, 11, 17-21, LD1-8, LL20, 22-27, 33-49, 51-78, ML6-8, 11, 12, NP8, PA5-88, PH1-26, 30-44, 49, 50, PL13-14, 22-35, PO30-41, SA19, 20, 32-48, 61-73, SY7, 9-10, 16-20, 23-25, TD1-15, TQ6-8, 12-14, TR21, 23-25, TR2-13, 17-27, 93, TS13-14, WF9, ZE1-3
*Mainland UK Next Day (Before 12AM) Postcode Exceptions; AB30-39, 41-45, 51-56, BF1, BT22, 24, 25, 29-35, 37-40, 43-49, 51-58, 60-71, 74-82, 92-94, CA9, D, DD6-11, EH36-38, 40, 42-45, FK14-21, G83, GY, HS1-9, IM, IV1-63, 99, JE, KA26-30, KW1-17, KY9-10, 13-16, LA11, 19-21, ML11-12, PA9-13, 17-88, PH4-26, 30-44, 49, 50, PO 30-41, TD15, TR21, 23-25, ZE1-3
*Mainland UK Delivery (Saturday) Postcode Exceptions; AB30-39, 41-45, 51-56, BF1, BT, D, DD, FK16-21, G63, GY, HS1-9, IM, IV, JE, KA18-19, 26-29, KW1-17, KY9, 10, 13-16, ML11-12, PA20-88, PH, PO30-41, TD15, TR21, 23-25, ZE1-3