Hassle Free 365 Day Return Policy
Our Returns Policy
We like taking our time over our products, and you probably do, too. So we have a generous returns policy of 365 days. You've got a whole year to check your purchase and change your mind! No catches, as long as your product is unused and unwashed (or faulty), and in its original packaging. If you buy something on 29th February in a leap year… you get 4 years to change your mind!
Unfortunately we cannot accept returns on mattresses unless they are faulty. There is a £42.50 charge for non-faulty mattress returns. Mattresseses must be returned in their original packaging.
How to return something
Want to return something? It's simple. Just use our Collect+ service - it's free for UK mainland.
1. Fill in the returns section on the back of the invoice/despatch note
2. Package up the item(s) you want to return securely (make sure you include the invoice/despatch note)
3. Go to http://www.collectplus.co.uk/soakandsleep and print off a returns label.
4. Secure the label to your parcel and take it to your nearest collect+ store. You can find this at www.collectplus.co.uk
5. Keep the receipt
If you prefer to pay to use a different signed for service then that's OK too, but unfortunately it won't be free.
How to exchange something
To exchange something you just note on the returns form that you would like an exchange and return your parcel in the normal way. If you are requesting an item with a lesser value, we will automatically refund you the difference and email you once this has been issued. If you are requesting a higher value item, we will contact you for the additional payment.
For faulty mattress refunds or exchanges, please contact our customer services team so they can arrange collection.
How long will it take to process my return/exchange?
Collect+ can take up to 5 days to return your parcel to us (although it's usually quicker). You can track your returns on their website. We will email you once the refund has been issued and it may take a few days for the payment to show in your account. Please note that if you have used a promotional code as part of your order, any refunds may need to take this into account and will be adjusted accordingly.