Why buy from us?
1. Guaranteed Best Prices
Our prices are always better than other retailers. Typically we are between 20% and 50% cheaper. Read about how we do it here.
We are confident enough to say: 'if you find it cheaper, we'll match it'. If you find a lower price for an equivalent (specification and finish) product within a month of purchase, tell us. We'll refund you the difference plus give you additional 5% bonus.
2. Fabulous Quality
"IS IT READY YET?!" It always takes us a while to bring out a new range. That’s because we are obsessive about detail, from gorgeous materials (like mulberry silk and Hungarian goose down) to the lines of stitching around the edges. We search the world to find the very best manufacturers for each product – and if that means some orders come from Canada and some from Hungary, so be it. Seriously, we lie awake at night worrying about this stuff. Read more about our quality ingredients here.
3. Brilliant Service
Free Postage when you spend £50. Yes – FREE. And rest assured; we won't dispatch your parcel via donkey to save a few pounds. In fact, we'll process your order as fast as we can and send it by a decent courier – so you should get it in 3-5 working days. Want it faster? There are express options too. Read more here.
365 day returns policy... also completely FREE!
We like taking our time, and you probably do, too. You’ve got a whole year to check your purchase and change your mind. You won't hear a quibble from us as long as your product is unused and unwashed (or faulty).
We're certain that your new things will be in top shape, so we guarantee everything that we sell (although the length of time will vary). Product guarantees cover manufacturer defaults (not general wear and tear, misuse or accidental damage). Read more about our Guarantees here.
4. Unrivalled Expertise
We know our stuff about all things bed and bath! If you can’t find the information you are looking for in one of our buyers’ guides, ingredients pages, blog posts or product copy, please feel free to test our customer services team with your tricky question, they love a challenge!