Wholesale Terms & Conditions
Terms & Conditions
Quotes are valid for seven days from the date of the quote and will be re-quoted if the purchase takes place after these seven days. During sale periods, quotes are valid until the end of the sale. Please note, consumer discount codes may not be used against wholesale rates.
All prices quoted include VAT at the current rate.
We will quote for orders (with delivery) outside the UK by request. International shipping costs will vary depending on the size and weight of the order.
We can also deliver directly to a forwarding company within UK Mainland, free of charge, upon request. Please note that once goods are delivered and signed for by your chosen forwarding company, the ownership of the goods is then passed over to you and we are unable to accept responsibility for any loss or damage beyond this point.
Mattresses and furniture may take between 5-7 working days for delivery, depending on delivery location. Mattress and furniture returns are subject to a collection fee unless proven faulty or damaged.
Upgraded UK mainland or weekend delivery options are available on all other products at an additional cost.
We do not offer credit, all goods must be paid for before dispatch. We cannot hold or reserve stock without payment or authorisation being held against the order. A pro forma invoice can be issued for pre-payment by BACS or any major credit/debit card including American Express. Unfortunately, we are unable to accept payment by cheque.
Please note that any samples or goods must be returned in a re-saleable, unused and unwashed condition, in original packing in order to receive a refund. We accept refunds within 365 days of purchase as long as the above conditions are met.
Personalised items and bespoke/specialist items can only be returned and refunded if faulty or damaged.
All linens and bedding purchased through a wholesale account are guaranteed under manufacturing warranty for one year.
All sizes stated are approximate and are subject to acceptable manufacturing tolerances. Please note that bedding and towels are always manufactured to allow for slight shrinking during washing.
Once you've received your order, please check your products. We cannot accept responsibility for damage once items are passed on to a 3rd party. Please also familiarise yourself with the washcare for your products. Damage due to incorrect care is not covered by our product guarantees.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer invoice or other documented information issued by Soak&Sleep shall be subject to correction without any liability on the part of Soak&Sleep.
Please request product returns through the wholesale team by emailing firstname.lastname@example.org.