Why buy from us?

Why buy from us - bed

The Soak and Sleep Difference

We all share a common goal: a great night's sleep. At Soak and Sleep, everything we do is focused on helping our customers make the most of their '5 to 9'. We understand how important those moments of relaxation are whether it's a bath after a long day, the feeling of fresh, clean sheets against the skin or that PJ moment when you walk through the door.


We live and breathe Quality and Authenticity

It always takes us a while to bring out a new range. That’s because we are obsessive about detail, from gorgeous materials (like Egyptian cotton and Hungarian goose down), to authentic material and manufacturing sources and attention to the finishing details of each and every product. Seriously, we lie awake at night worrying about this stuff.

But don't just take our word for it. We consistently hit a 9.6 ranking on Trustpilot and our customer testimonials speak for themselves. In 2015, Which? voted us as the UK'S No. 1 duvet brand. Later that year at the Sheerluxe Online Shopping Awards, we won the ‘Best Homeware Online’ category, which we have been nominated for again in 2016. In 2017, Which? voted us as the UK'S No.1 pillow brand. 


Great shopping experience at every step

We are confident enough to say: 'if you find it cheaper, we'll match it'. We research and review our retail prices to ensure you save against high street prices. If you find a lower price for an equivalent (specification and finish) product within a month of purchase, tell us. We'll refund you the difference.* Read more about our price promise here.

We offer Free Postage on standard delivery, when you spend over £50. We'll process your order as fast as we can and send it by a reputable courier – so you receive it in 3-5 working days. Want it faster? There are express options too. Read more here.

We're certain that your new things will be in top shape, so we guarantee everything that we sell. Product guarantees cover manufacturer defaults, not general wear and tear, misuse or accidental damage. Read more about our Guarantees here.

We want you to love and enjoy our products as much as we do, but know that every now and again, things might not work out quite as you'd expected. Rest assured with our returns policy. Read more about our Returns Policy here.

If you can’t find the information you are looking for in one of our buyers’ guides, terminology pages, blog posts or product copy, please feel free to test our customer services team with your tricky question, they love a challenge!

*Terms and Conditions apply

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