Who do you deliver with?

We use Furdeco services for our mattress and furniture deliveries. 

What can you expect from our delivery service?

Furdeco will contact you to book in delivery time and will text you the day before the delivery to confirm the time slot.  On the day of delivery, they will call you when they are half an hour away so you have time to get prepared. 

The folks at Furdeco are so nice that they will carry your mattress or furniture into whichever room you need it in... usually the bedroom. On rare occasions, Furdeco will not deliver to a specific room if they think it is unsafe to do so, or if there would be a risk of damaging your property. 

Do you deliver to my address?

Unfortunately, we can only deliver mattresses and furniture to UK mainland postcodes at this time. 

When will my mattress be delivered? 

 Delivery within 3 To 4 Weeks (although it is usually less than 2 weeks)

Can you remove my old mattress?

We're unable to offer this service at the moment but we're busy behind the scenes working hard to implement this for the future - watch this space! We welcome customer feedback after our checkout, so if this was an important factor in your decision, please tell us! 

How does the 100-night trial work?

We want you to be delighted with your new Soak and Sleep mattress and we're so confident that we offer a 100 night trial with all new mattress purchases!

All we ask is that you sleep on your new mattress for a minimum of 30 days. If after this time, or up to 100 nights you decide it’s not the right one for you, you can return it with our free returns service.

Important: you must use a mattress protector as part of this trial. If you don’t have one, why not use our bestselling Luxury Cotton Protector? If you have not used a mattress protector or if the mattress is marked, misused or dirty we will not refund your purchase.  

When does the trial start? 

Your 100-night trial starts the day your mattress is delivered and received by you.

Do I need to keep the packaging? 

It's not compulsory, but as we're all trying to do our part to reduce our use of plastic it would be appreciated if you're able to store it whilst you're trailing your mattress. 
If you don't, not to worry, our lovely collection team will bag it up when they come to pick it up.

What if I don't get along with my Mattress? 

If the mattress isn't 100% right for you simply email us at info@soakandsleep.com or call 01483 616 616 and we'll check a few details and then arrange a collection for you. Full T&C's available here

What happens to a Mattress if it's returned?

Don't worry, it will never go to waste! Returned mattresses are picked up and donated to the British Heart Foundation charity, who sell through their UK based stores, where 100% of the proceeds go to help support the charity. 

Anything else I should know? 

Your mattress may have a “new” smell because it’s been wrapped up and stored safely in plastic packaging. Don’t be put off, just give your mattress a good airing and the smell will vanish in a couple of days.

The 100-night trial is not applicable for Wholesale Customers.

If your mattress in unused and there is no fault we can arrange a collection for a refund (a £45 charge will be applied for this service.)

All of our mattresses are made in the UK and are NBF accredited.

Read our care guide to get the best from your mattress and to ensure your guarantee remains valid through its lifetime.