Privacy & Cookies

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Website.

1. Subject matter of this privacy policy

Soak&Sleep is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Collection of information

When you shop at Soak&Sleep, there are different ways we gather information about you:

Personal Information

Personal information about you is gathered from our secure online shopping facility (excluding your payment card data), our on-line newsletter subscription, and our contact us.

When you place an order or start a product enquiry with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a customer in the future and to fulfil the orders you place with us.

If you subscribe to our newsletter, we retain only your email address to allow us to send you newsletters. At all times you retain the right to unsubscribe, and only share your email address with our email service provider (ESP) and other marketing service providers to enable us to market Soak&Sleep offers and promotions.

Payment Information

If you buy or purchase from us, your payment card details are collected by ShopPay (an online payment provider) and at no time are these made available to Soak&Sleep. Therefore we do not hold or store this type of personal information.

Purchase History

We keep a record of your purchases with us, this means we can deal quickly with any problems you may experience with your order. It also means we can send you details of relevant offers.

Contact History

We keep a record of any e-mail correspondence you send us, which helps us keep track of any problems or concerns you've had with our products or services.

Entering Competitions

If you enter a Soak&Sleep competition or other promotional offer, we may ask for your name, address and email address so we can administer the contest and notify winners. We may invite you to join our newsletter mailing list. We will always seek permission prior to adding your details.

Soak&Sleep Purchases from 3rd party marketplaces

In addition to selling our products through our own website, we also sell a select number of items through Marketplaces. As part of this sale process, these marketplaces will pass over to us some of your personal information, such as your name, delivery address, billing address and telephone number. We will only ever use this information to process your order and to provide updates on your delivery.
We also keep a record of purchases made on Marketplaces in which Soak&Sleep operate on.   

For further information on the Marketplaces privacy policy, please visit though sites.

Site tracking & cookies

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet your needs. This software does not enable us to capture any personally identifying information. The only Cookies used on our site expire at the end of your session. They are used to track products and add them to your basket during the purchasing process. This type of cookie does not capture any personally identifying information.

What is a cookie?

A cookie is a small file of letters and numbers, which often includes a unique identifier that is sent to your device’s browser from a website’s computer and is stored on your device’s hard drive. Cookies allow a website to recognise a user’s device. Websites can send their own cookie to your browser if your browser’s preferences allow it.

For more information visit:  https://www.allaboutcookies.org/

We use the following types of cookies on our website:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Some examples of strictly necessary cookies used on our website are:

Functional Cookies 
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

 

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Some examples of performance cookies used on our website are:

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Some examples of tracking cookies used on our website are:

     How do I manage my cookies?

You can set your browser to block cookies. Please check your browser for instructions on how to do this.  Alternatively, access our cookie banner to adjust your preferences.

Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

1. Chrome: https://support.google.com/accounts/answer/32050
2. Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
3. Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
4. Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

What happens if I disable cookies?

If you disable cookies, that will mean that your experience of using our website won’t be to its full potential, as some of the cookies help us to identify and resolve errors or display relevant content.

3. Key third party providers 

Soak&Sleep does not sell, trade or rent your personal information to others. The only third parties that we will share your phone number and address with will be our couriers and direct mail marketing services. This is to help us ensure we can contact you in relation to your delivery or promotions/offers. Apart from our designated partners, we will not disclose your personal information to any other third party or organisations unless you give explicit permission, or there is a legal obligation to do so.

a. Google Analytics

We make use of a tool from Google called Google Analytics which tells us about the way people are using Soak&Sleep. It uses cookies to detect that someone has been to the site before, so that we can see how often people return to the site, how long they stay, and where on Soak&Sleep they tend to go. We use this to try to work out what kind of experience they’re having on the site, so we can make it better.

Google Analytics sets cookies to help us accurately estimate the number of people visiting Soak&Sleep, and let us see how they’re moving around the site. We use this when we make decisions on the type of content we create and how we structure the site.

For more information on Google’s privacy policy visit:

https://www.google.com/intl/en_ALL/policies/privacy/

b. Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to Soak&Sleep’s website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page by visiting:  https://adssettings.google.com/authenticated

If you want to, you can opt out of interest-based advertising entirely within your browser's cookie settings. (Find out how to below within the "How to disable cookies on your web browser" section)

c. Facebook Conversion Tracking Pixel

Facebook Conversion Tracking Pixel allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. We are informing you on this matter according to our information at this time.

Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under:  https://www.facebook.com/about/privacy/ .

Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

d. Trustpilot

Soak&Sleep uses a third party review provider to receive and publish reviews from customers after they have placed an order.

Trustpilot acts as a "data processor" (as defined within Article 28 of the GDPR), collecting and publishing reviews for online businesses. When a customer completes an order, they may receive an email from Trustpilot inviting them to add a review. Customers may already have a Trustpilot account after having reviewed other businesses previously or new customers can chose to create an account.

For more information on the privacy practices of Trustpilot, please visit Trustpilot’s privacy terms web page:  https://uk.legal.trustpilot.com/end-user-privacy-terms

To view Trustpilot's Data Processing Agreement, please visit:

 https://legal.trustpilot.com/data-processing-agreement

e. Klaviyo

Soak&Sleep use the email service provider (ESP) Klaviyo to send, track and report on bulk emails to our customers. You can unsubscribe from the Klaviyo service at any time.

Klaviyo privacy policy can be viewed at:  

https://www.klaviyo.com/legal/privacy/privacy-notice

4. Changing or deletion of data

As a registered user you can review, update, correct or delete your personal data on your account details page or by contacting us at:  info@soakandsleep.com

Soak&Sleep will delete personal data upon request, unless mandatory obligations contradict such a deletion.

You are also able to unsubscribe from our email newsletter / mailing list at anytime by clicking the unsubscribe button at the bottom of any emails we send you and following the instructions or by contacting us at:  info@soakandsleep.com

5. Security of your personal information