Delivery & Tracking
We know what a difference a speedy delivery makes and so we have a few delivery options available (depending on your delivery location).
- A 3-5 working day standard service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £50).
- A 3-5 working day mattress delivery service. Mattresses can only be ordered on this service. More remote postcodes can take longer.
- Next Day service (next working day). Your order needs to be placed by 4:00pm to ensure we have enough time to process your order. Please check your postcode availability.
- Before 10:30am service. Your order needs to be placed by 4:00pm to ensure we have enough time to process your order. Please check your postcode availability.
- Saturday delivery service. Your order needs to be placed by 4:00pm on Friday to ensure we have enough time to process your order. Please check your postcode availability.
- Sunday delivery service. Your order needs to be placed by 4:00pm on Friday to ensure we have enough time to process your order. Please check your postcode availability.
Any orders placed after Friday 5pm for Next Day Delivery will not be delivered until the following Tuesday. In the case of a Bank Holiday weekend, they will not be delivered until Wednesday.
We have selected UK Mail as our courier for all our standard orders (that don't include mattresses, trade or premium deliveries). They are a great company and have a range of features to make the delivery process as smooth as our silk sheets. They will text you in the morning on the day of delivery to let you know they're coming. You can text back to re-arrange, or you can go to the UK Mail website and choose a specific date that suits you. Alternatively, you can have your parcel left with a neighbour or you can select a safe place for them to leave the parcel but it is worth noting that it is up to the driver on the day whether s/he thinks it's safe enough.
You can track your order here.
For all our premium deliveries (i.e. next day, weekend) and trade orders, we use DPD. To track your order, visit www.dpd.co.uk.
Mattress and furniture delivery
Please note: Due to a fire that broke out at our courier's (Arrow XL) warehouse in Worcester, you may experience delivery delays of up to 15 working days on your mattress and furniture orders. We apologise for any inconvenience this may cause you. For further information or if you have any queries, please contact our customer service team on email@example.com or call 01483 437762 (Open Mon - Fri 8am - 7pm).
Our mattress and furniture deliveries are FREE, but at this time we are only able to deliver them to UK mainland postcodes. Please note that non-faulty mattress and furniture returns cost £45.
We use Arrow XL services for all of our mattress and furniture deliveries (DPD will be used to deliver side tables in a stand alone order). They will text you the night before to give you a 4 hour time slot. On the day they will call or text when they are half an hour away. The guys at Arrow XL are so nice that they will carry your mattress or furniture in to whichever room you need it in... usually the bedroom. Please note that on rare occasions, Arrow will not deliver to a specific room if they feel it would be unsafe to do so, or if there would be a risk of damaging your property. Non-mattress/-furniture items on an order with a mattress or furniture will be sent seperately via UK Mail.
There is no tracking service with Arrow XL at the moment. You will need to contact our Customer Service team if you have a specific delivery date required. If you wish to re-arrange your delivery, you can call Arrow directly on 02034 763 349. You will just need to quote your name and post code.
|Mainland UK and UK Islands (incl. NI) Orders||Orders under £50||Orders over £50||Courier|
|Standard 3-5 working day||Orders under £50£4.95||Orders over £50Free||CourierUK Mail|
|Next Day Delivery||Orders under £50£5.95||Orders over £50£4.95||CourierDPD|
|Next Day Delivery (Pre 10:30am)||Orders under £50£19.95||Orders over £50£19.95||CourierDPD|
|Saturday Delivery||Orders under £50£12.95||Orders over £50£12.95||CourierDPD|
|Sunday Delivery||Orders under £50£12.95||Orders over £50£12.95||CourierDPD|
|Mattresses||Orders under £50Free||Orders over £50Free||CourierArrow XL|
|Trade||Orders under £50£Free||Orders over £50Free||CourierDPD|
*Mainland UK Delivery Postcode Exceptions; BF1, BT, D, GY, HS1-9, IM, IV41-49, 51-56, JE, KA27-28, KW15-17, PA41-88, PH41-44, PO30-41, TR21, 23-25, ZE1-3
*Mainland UK Next Day (Before 6PM) Postcode Exceptions;BF1, BT, D, GY, HS1-9, IM, IV3-11, 14-28 40-49, 51-56, 63, JE, KA27-28, KW1-17, PA28-88, PH30-44, 49, 50, PO30-41, TR21, 23-25, ZE1-3
*Mainland UK Next Day (Before 10AM) Postcode Exceptions; CA9, 11, 18, 19, 95, AB1-5, 9-16, 21-25, 30-39, 41-45, 51-56, 99, BF1, BT, D, DD1-11, DG2-11, 13, 14, DL8, 11, 13, EH14-17, 21-27, 30-47, 49, 51, 55, EX34, FK1-21, G60, 63, 65-66, 82-84, GY, HS1-9, IM, IV, JE, KA1-30, KW1-17, KY1, 4, 6-10, 12-16, LA6, 10, 11, 17-21, LD1-8, LL20, 22-27, 33-49, 51-78, ML6-8, 11, 12, NP8, PA5-88, PH1-26, 30-44, 49, 50, PL13-14, 22-35, PO30-41, SA19, 20, 32-48, 61-73, SY7, 9-10, 16-20, 23-25, TD1-15, TQ6-8, 12-14, TR21, 23-25, TR2-13, 17-27, 93, TS13-14, WF9, ZE1-3
*Mainland UK Next Day (Before 12AM) Postcode Exceptions;AB30-39, 41-45, 51-56, BF1, BT22, 24, 25, 29-35, 37-40, 43-49, 51-58, 60-71, 74-82, 92-94, CA9, D, DD6-11, EH36-38, 40, 42-45, FK14-21, G83, GY, HS1-9, IM, IV1-63, 99, JE, KA26-30, KW1-17, KY9-10, 13-16, LA11, 19-21, ML11-12, PA9-13, 17-88, PH4-26, 30-44, 49, 50, PO 30-41, TD15, TR21, 23-25, ZE1-3
*Mainland UK Delivery (Saturday) Postcode Exceptions; AB30-39, 41-45, 51-56, BF1, BT, D, DD, FK16-21, G63, GY, HS1-9, IM, IV, JE, KA18-19, 26-29, KW1-17, KY9, 10, 13-16, ML11-12, PA20-88, PH, PO30-41, TD15, TR21, 23-25, ZE1-3
Our new International Service ensures that wherever you are, you can soon be swaddled in delectable Soak&Sleep comfort without having to worry about the cost of delivery. We know how much better luxury feels when you've bagged a bargain, which is why our rates are a steal from to Just take a peek at the map below to find your rate, and we'll apply it automatically at checkout when you pop your address in.
The best news? These are flat rates - so you really can fill your shopping basket up to the brim and we won't charge you anything extra.
We're 100% certain we can deliver on this promise, so pop your order in and test us. The only exception is in mattresses. We can deliver these across Europe, but you'll need to give us a bell first on (+44)1483 437762.
|International Orders||Orders under £50||Orders over £50|
|Andorra||Orders under £50£18.95||Orders over £50£15.00|
|Austria||Orders under £50£16.95||Orders over £50£13.00|
|Belgium||Orders under £50£10.95||Orders over £50£7.00|
|Bulgaria||Orders under £50£18.95||Orders over £50£15.00|
|Croatia||Orders under £50£18.95||Orders over £50£15.00|
|Czech Republic||Orders under £50£18.95||Orders over £50£15.00|
|Denmark||Orders under £50£16.95||Orders over £50£13.00|
|Finland||Orders under £50£16.95||Orders over £50£13.00|
|France||Orders under £50£10.95||Orders over £50£7.00|
|Germany||Orders under £50£10.95||Orders under £50£7.00|
|Gibraltar||Orders under £50£18.95||Orders over £50£15.00|
|Greece||Orders under £50£18.95||Orders over £50£15.00|
|Hungary||Orders under £50£18.95||Orders over £50£15.00|
|Italy||Orders under £50£16.95||Orders over £50£13.00|
|Latvia||Orders under £50£18.95||Orders over £50£15.00|
|Liechtenstein||Orders under £50£18.95||Orders over £50£15.00|
|Lithuania||Orders under £50£18.95||Orders over £50£15.00|
|Luxembourg||Orders under £50£10.95||Orders over £50£7.00|
|Netherlands||Orders under £50£10.95||Orders over £50£7.00|
|Norway||Orders under £50£18.95||Orders over £50£15.00|
|Poland||Orders under £50£18.95||Orders over £50£15.00|
|Portugal||Orders under £50£18.95||Orders over £50£13.00|
|Republic of Ireland||Orders under £50£10.95||Orders over £50£7.00|
|Romania||Orders under £50£16.95||Orders over £50£13.00|
|Slovakia||Orders under £50£18.95||Orders over £50£15.00|
|Slovenia||Orders under £50£18.95||Orders over £50£15.00|
|Spain||Orders under £50£16.95||Orders over £50£13.00|
|Sweden||Orders under £50£16.95||Orders over £50£13.00|
|Switzerland||Orders under £50£18.95||Orders over £50£15.00|
|Turkey||Orders under £50£18.95||Orders over £50£15.00|
|Mattresses||Please Call Customer Service Team|