Delivery & Tracking

UK Delivery Options

Choose from a variety of delivery options so you can get a quality nights sleep.

MAINLAND UK & UK ISLANDS (INCL. NI) ORDERS ORDERS UNDER £60 ORDERS OVER £60 COURIER
Standard 3-5 Working Day Delivery £4.95 Free DHL
Mattresses & Furniture Free Free Furdeco

Mainland UK and UK Islands (incl. NI) Orders Orders under £60 Orders over £60 Courier
Standard 3-5 Working Day Delivery £4.95 Free DPD
Next Working Day Delivery £7.95 £7.95 DPD
Next Day Delivery (Pre 10:30am) £9.95 £9.95 DPD
Mattresses (including Wholesale) Free Free Furdeco
Furniture Free Free Furdeco

  • A 3-5 Working Day Standard Delivery Service (FREE to Mainland UK and UK Islands, Jersey and Guernsey, for orders over £60)
  • Next Working Day Delivery Service*. Order by 5:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
  • Before 10:30am Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.

* If you live in Jersey or Guernsey, the Next Working Day Delivery Service is a 48 hour service rather than 24 hour.

Good to know: If you request Next Working Day Delivery Service after the 5pm cut off on a Friday, your delivery will be delivered on the following Tuesday. If you order over a bank holiday weekend, your order will be delivered on Wednesday.

All orders are dispatched the day before delivery, so for those on a 3-5 day service you may not receive a dispatch notification until the 4th working day. We ask that you please wait until the end of the 2nd to last working day to follow up on your dispatch notification.

 

*Please be aware that for all of our Harrison Spinks Mattresses, we cannot guarantee delivery before Christmas on deliveries to the Highlands.

A 3-5 Working Day Standard Delivery Service (FREE to Mainland UK and UK Islands, Jersey and Guernsey, for orders over £60)
*Next  Working Day Delivery is currently unavaliable on all orders*
 
All orders are dispatched the day before delivery, so for those on a 3-5 day service you may not receive a dispatch notification until the 4th working day. We ask that you please wait until the end of the 2nd to last working day to follow up on your dispatch notification.

 

  • A 3-5 Working Day Standard Delivery Service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £60)
  • Next Working Day Delivery Service*. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
  • Before 10:30am Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
  • Saturday Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.

*If you live on the channel islands, the Next Working Day Delivery Service is a 48 hour service rather than 24 hour.

 

Good to know:

Orders placed with Next Day Delivery will arrive 5th January due to the bank holiday.

If you request Next Working Day Delivery Service after the 4pm cut off on a Friday, your delivery will be delivered on the following Tuesday. If you order over a bank holiday weekend, your order will be delivered on Wednesday.

PLEASE NOTE: All orders are dispatched the day before delivery, so for those on a 3-5 day service you may not receive a dispatch notification until the 4th working day. We ask that you please wait until the end of the 2nd to last working day to follow up on your dispatch notification.

Delivery Process

DPD delivers all our UK orders, except mattresses or large palletised deliveries.


DPD will email and text, both the day before to advise of delivery the following day and also the morning of with a time slot. You will get several options if it is not a suitable delivery time.

  • Change the day
  • Leave with a neighbour
  • Leave in a safe place
  • Change address 

When opting for the delivery to be made to a safe place, please bear in mind that our courier's drivers are conscientious and will use their judgement to decide if that location is secure enough. The last thing we want is for your Soak&Sleep products to end up in the wrong hands. You can track your DPD delivery at www.dpd.co.uk.


If you have any issues with your delivery please contact our Bedding Experts by calling 01483 616 616 or message us here.

Mattress and Furniture Delivery

We can only deliver mattresses and furniture to UK mainland postcodes. Non-faulty mattress and furniture returns will cost you £45.

We use Furdeco services for our mattress and furniture deliveries. They will contact you to book a delivery time and will text you the day before the delivery to confirm the time slot. On the day of delivery, they will call you when they are half an hour away so you have time to get prepared.

If you ordered other items at the same time as your mattress and furniture, these will be sent separately via DPD.

You can track your mattress and furniture delivery herefurdeco.co.uk/track-your-order

Wholesale Orders

WHOLESALE ORDERS ORDERS UNDER £60 ORDERS £60 - £150 ORDERS OVER £150 COURIER
Standard 3-5 Working Day Delivery £6.50 Free Free DPD
Next Working Day Delivery £7.95 £4.95 Free DPD
Mattresses & Furniture Free Free Free Furdeco

Wholesale Orders Orders under £60 Orders £60 - £150 Orders over £150 Courier
Standard 3-5 Working Day Delivery £6.50 Free Free DPD
Next Working Day Delivery £7.95 £4.95 Free DPD

Our delivery system and pricing may be different for Wholesale orders. Pallet deliveries for larger orders go via courier EFM and can take 3-4 working days. This service is post code dependant, with remote address deliveries taking longer. Please contact our trade department for more information: wholesale@soakandsleep.com or read our wholesale information page here.

If your order is over 80kg it will require extended delivery time. Please email us at wholesale@soakandsleep.com or call 01483 616 616 for more information.

Postcode Exceptions

*Mainland UK Delivery Postcode ExceptionsBF1, BT, D, GY, HS1-9, IM, IV41-49, JE, KA27-28, KW15-17, PA41-88, PH41-44, PO30-41, TR21, 23-25, ZE1-3

*Mainland UK Next Day (Before 6PM) Postcode ExceptionsBF1, BT, D, GY, HS1-9, IM, IV3-11, 14-28 40-49, 51-56, 63, JE, KA27-28, KW1-17, PA28-88, PH30-44, 49, 50, PO30-41, TR21, 23-25, ZE1-3

*Mainland UK Next Day (Before 10AM) Postcode ExceptionsCA9, 11, 18, 19, 95, AB1-5, 9-16, 21-25, 30-39, 41-45, 51-56, 99, BF1, BT, D, DD1-11, DG2-11, 13, 14, DL8, 11, 13, EH14-17, 21-27, 30-47, 49, 51, 55, EX34, FK1-21, G60, 63, 65-66, 82-84, GY, HS1-9, IM, IV, JE, KA1-30, KW1-17, KY1, 4, 6-10, 12-16, LA6, 10, 11, 17-21, LD1-8, LL20, 22-27, 33-49, 51-78, ML6-8, 11, 12, NP8, PA5-88, PH1-26, 30-44, 49, 50, PL13-14, 22-35, PO30-41, SA19, 20, 32-48, 61-73, SY7, 9-10, 16-20, 23-25, TD1-15, TQ6-8, 12-14, TR21, 23-25, TR2-13, 17-27, 93, TS13-14, WF9, ZE1-3

 

*Mainland UK Next Day (Before 12AM) Postcode ExceptionsAB30-39, 41-45, 51-56, BF1, BT22, 24, 25, 29-35, 37-40, 43-49, 51-58, 60-71, 74-82, 92-94, CA9, D, DD6-11, EH36-38, 40, 42-45, FK14-21, G83, GY, HS1-9, IM, IV1-63, 99, JE, KA26-30, KW1-17, KY9-10, 13-16, LA11, 19-21, ML11-12, PA9-13, 17-88, PH4-26, 30-44, 49, 50, PO 30-41, TD15, TR21, 23-25, ZE1-3

*Mainland UK Delivery (Saturday) Postcode ExceptionsAB30-39, 41-45, 51-56, BF1, BT, D, DD, FK16-21, G63, GY, HS1-9, IM, IV, JE, KA18-19, 26-29, KW1-17, KY9, 10, 13-16, ML11-12, PA20-88, PH, PO30-41, TD15, TR21, 23-25, ZE1-3

European Delivery Options

Our European delivery service means that you’ll soon be feeling much perkier in the morning without worrying about the cost of delivery.

Find your rate by checking the map below. We’ll apply it automatically at checkout when you add your address.

The best news? These are flat rates - so you can fill your shopping basket to the brim and we won't charge you anything extra.

European orders will have VAT subtracted at checkout. Following the end of the Brexit transition period on the 31st of December 2020, orders from the UK to international destinations are now subject to import duty. Added to this, when dealing with international orders, DHL charges an administration fee to facilitate the process when the parcels are being held at the customs border. Find out more here.

The deliveries are made via Norsk, please see a link to their tracking site at https://norsk.global/track-and-trace/

Note that this excludes mattresses and furniture as we are unable to deliver these to mainland Europe.

European Delivery Options

We are currently experiencing issues that are preventing us from providing European delivery. We are working hard on getting this resolved so we can commence international delivery soon.

INTERNATIONAL ORDERS ORDERS UNDER £60 ORDERS OVER £60 STANDARD TRANSIT TIME (WORKING DAYS)
Andorra £18.95 £15.00 3-5 working days
Austria £16.95 £13.00 3-5 working days
Belgium £10.95 £7.00 3-5 working days
Bulgaria £18.95 £15.00 5-7 working days
Croatia £18.95 £15.00 5-7 working days
Czech Republic £18.95 £15.00 5-7 working days
Denmark £16.95 £13.00 3-5 working days
Finland £16.95 £13.00 5-7 working days
France £10.95 £7.00 3-5 working days
Germany £10.95 £7.00 3-5 working days
Gibraltar £18.95 £15.00 5-7 working days
Greece £18.95 £15.00 5-7 working days
Hungary £18.95 £15.00 5-7 working days
Italy £16.95 £13.00 3-5 working days
Latvia £18.95 £15.00 5-7 working days
Liechtenstein £18.95 £15.00 3-5 working days
Lithuania £18.95 £15.00 5-7 working days
Luxembourg £10.95 £7.00 3-5 working days
Netherlands £10.95 £7.00 3-5 working days
Norway £18.95 £15.00 5-7 working days
Poland £18.95 £15.00 5-7 working days
Portugal £16.95 £13.00 5-7 working days
Republic of Ireland £10.95 £7.00 3-5 working days
Romania £16.95 £13.00 5-7 working days
Slovakia £18.95 £15.00 5-7 working days
Slovenia £18.95 £15.00 5-7 working days
Spain £16.95 £13.00 3-5 working days
Sweden £16.95 £13.00 5-7 working days
Switzerland £18.95 £15.00 3-5 working days
Turkey £18.95 £15.00 5-7 working days
International Orders Orders under £60 Orders over £60 Standard Transit Time (working days)
Andorra £18.95 £15.00 3-5
Austria £16.95 £13.00 3-5
Belgium £10.95 £7.00 3-5
Bulgaria £18.95 £15.00 5-7
Croatia £18.95 £15.00 5-7
Czech Republic £18.95 £15.00 5-7
Denmark £16.95 £13.00 3-5
Finland £16.95 £13.00 5-7
France £10.95 £7.00 3-5
Germany £10.95 £7.00 3-5
Gibraltar £18.95 £15.00 5-7
Greece £18.95 £15.00 5-7
Hungary £18.95 £15.00 5-7
Italy £16.95 £13.00 3-5
Latvia £18.95 £15.00 5-7
Liechtenstein £18.95 £15.00 3-5
Lithuania £18.95 £15.00 5-7
Luxembourg £10.95 £7.00 3-5
Netherlands £10.95 £7.00 3-5
Norway £18.95 £15.00 5-7
Poland £18.95 £15.00 5-7
Portugal £16.95 £13.00 5-7
Republic of Ireland £10.95 £7.00 3-5
Romania £16.95 £13.00 5-7
Slovakia £18.95 £15.00 5-7
Slovenia £18.95 £15.00 5-7
Spain £16.95 £13.00 3-5
Sweden £16.95 £13.00 5-7
Switzerland £18.95 £15.00 3-5
Turkey £18.95 £15.00 5-7

Rest of the World Delivery Options

We are currently experiencing issues that are preventing us from providing international delivery. We are working hard on getting this resolved so we can commence international delivery soon.

Rest of the World Delivery Options

For orders outside the UK and EU, please email our Customer Service team with the list of items you would like to order and your full shipping address for a bespoke quote.

You can message our Customer Service team here.

We're open from Monday to Friday 9am - 5pm (GMT).

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