Delivery & Tracking

UK Delivery Options

Impatient for your parcel of bedtime loveliness? Waiting days and days for your delivery is enough to drive you crazy. That’s why we offer a variety of delivery options for you to choose from, depending on where you’d like us to send your sleep essentials.

  • A 3-5 Working Day Standard Delivery Service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £50).
  • A 3-5 Working Day Mattress Delivery Service. Mattresses can only be ordered on this service to UK Mainland addresses, excl. Isle of Wight, Guernsey and Jersey.
  • Next Working Day Delivery Service*. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
  • Before 10:30am Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
  • Saturday Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
  • Sunday Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.

*If you live on the channel islands, the Next Working Day Delivery Service is a 48 hour service rather than 24 hour.

Good to know:

If you request Next Working Day Delivery Service after the 4pm cut off on a Friday, your delivery will be delivered on the following Tuesday. If we’re lucky enough to have a Bank Holiday weekend (woohoo!), your order will be delivered on Wednesday.

Delivery Process

DHL delivers all our standard orders except mattresses, wholesale and premium deliveries. On the morning of the delivery day, they'll text you to tell you they’re on their way. If the date doesn’t work you can text back to re-arrange or go to the DHL website to choose a date that suits you. There's also the option to ask for your parcel to be left with a neighbour, or in a specified safe place, but please bear in mind that DHL drivers are conscientious and will use their judgement to decide if that location is secure enough. The last thing we want is for your Soak&Sleep products to end up in the wrong hands!

You can track your order here.

DHL will only text the morning of your delivery with a time slot. You will get several options if it is not a suitable delivery time.

  • Change the day
  • Leave with a neighbour
  • Leave in a safe place

We use DPD for all of our premium deliveries (i.e. next day, weekend) and trade orders. You can track your order at www.dpd.co.uk.

DPD will email and text, both the day before to advise of delivery the following day and also the morning of with a time slot. You will get several options if it is not a suitable delivery time.

  • Change the day
  • Leave with a neighbour
  • Leave in a safe place
  • Change address

If you have any issues with your delivery please contact our Sleep Experts by calling 01483 437762 or emailing at [email protected].

Mattress and Furniture Delivery

We can only deliver mattresses and furniture to UK mainland postcodes. Non-faulty mattress and furniture returns will cost you £45.

We use Furdeco services for our mattress and furniture deliveries. They will contact you to book in a delivery time and will text you the day before the delivery to confirm the time slot.  On the day of delivery, they will call you when they are half an hour away so you have time to get prepared.

The folks at Furdeco are so nice that they will carry your mattress or furniture into whichever room you need it in... usually the bedroom. On rare occasions, Furdeco will not deliver to a specific room if they think it is unsafe to do so, or if there would be a risk of damaging your property. If you ordered other items at the same time as your mattress and furniture, these will be sent separately via DHL.

Unfortunately, we can only deliver mattresses and furniture to UK mainland postcodes at this time.

You can track your mattress and furniture delivery herehttp://www.furdeco.co.uk/Track_Your_Order.aspx

Please note that non-faulty mattress and furniture returns will be a charged service of £45.

Mainland UK and UK Islands (incl. NI) Orders Orders under £50 Orders over £50 Courier
Standard 3-5 working day £4.95 Free UK Mail
Next Day Delivery £5.95 £4.95 DPD
Next Day Delivery (Pre 10:30am) £19.95 £19.95 DPD
Saturday Delivery £12.95 £12.95 DPD
Sunday Delivery £12.95 £12.95 DPD
Mattresses £30 £30 Furdeco
Furniture £30 £30 Furdeco
Wholesale Free Free DPD

Wholesale

Our delivery system and pricing may be different for trade orders. Please contact our trade department for more information: [email protected] or read our wholesale information page here.

Postcode Exceptions

*Mainland UK Delivery Postcode ExceptionsBF1, BT, D, GY, HS1-9, IM, IV41-49, 51-56, JE, KA27-28, KW15-17, PA41-88, PH41-44, PO30-41, TR21, 23-25, ZE1-3

*Mainland UK Next Day (Before 6PM) Postcode ExceptionsBF1, BT, D, GY, HS1-9, IM, IV3-11, 14-28 40-49, 51-56, 63, JE, KA27-28, KW1-17, PA28-88, PH30-44, 49, 50, PO30-41, TR21, 23-25, ZE1-3

*Mainland UK Next Day (Before 10AM) Postcode ExceptionsCA9, 11, 18, 19, 95, AB1-5, 9-16, 21-25, 30-39, 41-45, 51-56, 99, BF1, BT, D, DD1-11, DG2-11, 13, 14, DL8, 11, 13, EH14-17, 21-27, 30-47, 49, 51, 55, EX34, FK1-21, G60, 63, 65-66, 82-84, GY, HS1-9, IM, IV, JE, KA1-30, KW1-17, KY1, 4, 6-10, 12-16, LA6, 10, 11, 17-21, LD1-8, LL20, 22-27, 33-49, 51-78, ML6-8, 11, 12, NP8, PA5-88, PH1-26, 30-44, 49, 50, PL13-14, 22-35, PO30-41, SA19, 20, 32-48, 61-73, SY7, 9-10, 16-20, 23-25, TD1-15, TQ6-8, 12-14, TR21, 23-25, TR2-13, 17-27, 93, TS13-14, WF9, ZE1-3

 

*Mainland UK Next Day (Before 12AM) Postcode ExceptionsAB30-39, 41-45, 51-56, BF1, BT22, 24, 25, 29-35, 37-40, 43-49, 51-58, 60-71, 74-82, 92-94, CA9, D, DD6-11, EH36-38, 40, 42-45, FK14-21, G83, GY, HS1-9, IM, IV1-63, 99, JE, KA26-30, KW1-17, KY9-10, 13-16, LA11, 19-21, ML11-12, PA9-13, 17-88, PH4-26, 30-44, 49, 50, PO 30-41, TD15, TR21, 23-25, ZE1-3

*Mainland UK Delivery (Saturday) Postcode ExceptionsAB30-39, 41-45, 51-56, BF1, BT, D, DD, FK16-21, G63, GY, HS1-9, IM, IV, JE, KA18-19, 26-29, KW1-17, KY9, 10, 13-16, ML11-12, PA20-88, PH, PO30-41, TD15, TR21, 23-25, ZE1-3

European Delivery Options

Our European delivery service means that you’ll soon be feeling much perkier in the morning without worrying about the cost of delivery.

Find your rate by checking the map below. We’ll apply it automatically at checkout when you add your address.

The best news? These are flat rates - so you can fill your shopping basket to the brim and we won't charge you anything extra.

The deliveries are made via Norsk, please see a link to their tracking site at https://norsk.global/track-and-trace/

Note that this excludes mattresses and furniture as we are unable to deliver these to mainland Europe.

International Orders Orders under £50 Orders over £50
Andorra £18.95 £15.00
Austria £16.95 £13.00
Belgium £10.95 £7.00
Bulgaria £18.95 £15.00
Croatia £18.95 £15.00
Czech Republic £18.95 £15.00
Denmark £16.95 £13.00
Finland £16.95 £13.00
France £10.95 £7.00
Germany £10.95 £7.00
Gibraltar £18.95 £15.00
Greece £18.95 £15.00
Hungary £18.95 £15.00
Italy £16.95 £13.00
Latvia £18.95 £15.00
Liechtenstein £18.95 £15.00
Lithuania £18.95 £15.00
Luxembourg £10.95 £7.00
Netherlands £10.95 £7.00
Norway £18.95 £15.00
Poland £18.95 £15.00
Portugal £16.95 £13.00
Republic of Ireland £10.95 £7.00
Romania £16.95 £13.00
Slovakia £18.95 £15.00
Slovenia £18.95 £15.00
Spain £16.95 £13.00
Sweden £16.95 £13.00
Switzerland £18.95 £15.00
Turkey £18.95 £15.00

Rest of the World Delivery Options

For orders outside the UK and EU, please email our Customer Service team with the list of items you would like to order and your full shipping address for a bespoke quote.

You can email our Customer Service team at [email protected].

We're open from Monday to Friday 8am - 7pm (GMT).

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