Delivery & Tracking
UK Delivery Options
Impatient for your parcel of bedtime loveliness? Waiting days and days for your delivery is enough to drive you crazy. That’s why we offer a variety of delivery options for you to choose from, depending on where you’d like us to send your sleep essentials.
- A 3-5 Working Day Standard Delivery Service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £60).
- Next Working Day Delivery Service*. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
- Before 10:30am Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
- Saturday Delivery Service. Order by 4:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service.
*If you live on the channel islands, the Next Working Day Delivery Service is a 48 hour service rather than 24 hour.
Good to know:
If you request Next Working Day Delivery Service after the 4pm cut off on a Friday, your delivery will be delivered on the following Tuesday. If we’re lucky enough to have a Bank Holiday weekend (woohoo!), your order will be delivered on Wednesday.
PLEASE NOTE: All orders are dispatched the day before delivery, so for those on a 3-5 day service you may not receive a dispatch notification until the 4th working day. We ask that you please wait until the end of the 2nd to last working day to follow up on your dispatch notification.
|Mainland UK and UK Islands (incl. NI) Orders||Orders under £60||Orders over £60||Courier|
|Standard 3-5 Working Day Delivery||£4.95||Free||DHL|
|Next Day Delivery||£7.95||£7.95||DHL|
|Next Day Delivery (Pre 10:30am)||£9.95||£9.95||DPD|
|Mattresses (including Wholesale)||Free||Free||Furdeco|
|Wholesale Orders||Orders under £60||Orders £60 - £150||Orders over £150||Courier|
|Standard 3-5 Working Day Delivery||£6.50||Free||N/A||DPD|
|Next Day Delivery||£7.95||£4.95||Free||DPD|
DHL delivers all our next day and standard orders except mattresses, and we use DPD for weekends, timed deliveries and Wholesale.
On the morning of the delivery day, the courier will text you to tell you they’re on their way. If the date doesn’t work you can text back to re-arrange or go to the couriers website to choose a date that suits you. There's also the option to ask for your parcel to be left with a neighbour, or in a specified safe place, but please bear in mind that our couriers drivers are conscientious and will use their judgement to decide if that location is secure enough. The last thing we want is for your Soak&Sleep products to end up in the wrong hands!
We use DPD for all of our premium deliveries and Wholesale orders. You can track your order at www.dpd.co.uk.
DPD will email and text, both the day before to advise of delivery the following day and also the morning of with a time slot. You will get several options if it is not suitable delivery time.
- Change the day
- Leave with a neighbour
- Leave in a safe place
- Change address
Mattress and Furniture Delivery
We can only deliver mattresses and furniture to UK mainland postcodes. Non-faulty mattress and furniture returns will cost you £45.
We use Furdeco services for our mattress and furniture deliveries. They will contact you to book in a delivery time and will text you the day before the delivery to confirm the time slot. On the day of delivery, they will call you when they are half an hour away so you have time to get prepared.
Unfortunately, due to the new COVID-19 lockdown measures in place as of 5th November, our courier Furdeco, will not be able to deliver to a specific room in your property. They will need to limit to doorway/hallway deliveries. If you ordered other items at the same time as your mattress and furniture, these will be sent separately via DPD.
Unfortunately, we can only deliver mattresses and furniture to UK mainland postcodes at this time.
You can track your mattress and furniture delivery here: furdeco.co.uk/track-your-order
Please note that non-faulty mattress and furniture returns will be a charged service of £45.
*Mainland UK Delivery Postcode Exceptions; BF1, BT, D, GY, HS1-9, IM, IV41-49, 51-56, JE, KA27-28, KW15-17, PA41-88, PH41-44, PO30-41, TR21, 23-25, ZE1-3
*Mainland UK Next Day (Before 6PM) Postcode Exceptions; BF1, BT, D, GY, HS1-9, IM, IV3-11, 14-28 40-49, 51-56, 63, JE, KA27-28, KW1-17, PA28-88, PH30-44, 49, 50, PO30-41, TR21, 23-25, ZE1-3
*Mainland UK Next Day (Before 10AM) Postcode Exceptions; CA9, 11, 18, 19, 95, AB1-5, 9-16, 21-25, 30-39, 41-45, 51-56, 99, BF1, BT, D, DD1-11, DG2-11, 13, 14, DL8, 11, 13, EH14-17, 21-27, 30-47, 49, 51, 55, EX34, FK1-21, G60, 63, 65-66, 82-84, GY, HS1-9, IM, IV, JE, KA1-30, KW1-17, KY1, 4, 6-10, 12-16, LA6, 10, 11, 17-21, LD1-8, LL20, 22-27, 33-49, 51-78, ML6-8, 11, 12, NP8, PA5-88, PH1-26, 30-44, 49, 50, PL13-14, 22-35, PO30-41, SA19, 20, 32-48, 61-73, SY7, 9-10, 16-20, 23-25, TD1-15, TQ6-8, 12-14, TR21, 23-25, TR2-13, 17-27, 93, TS13-14, WF9, ZE1-3
*Mainland UK Next Day (Before 12AM) Postcode Exceptions; AB30-39, 41-45, 51-56, BF1, BT22, 24, 25, 29-35, 37-40, 43-49, 51-58, 60-71, 74-82, 92-94, CA9, D, DD6-11, EH36-38, 40, 42-45, FK14-21, G83, GY, HS1-9, IM, IV1-63, 99, JE, KA26-30, KW1-17, KY9-10, 13-16, LA11, 19-21, ML11-12, PA9-13, 17-88, PH4-26, 30-44, 49, 50, PO 30-41, TD15, TR21, 23-25, ZE1-3
*Mainland UK Delivery (Saturday) Postcode Exceptions; AB30-39, 41-45, 51-56, BF1, BT, D, DD, FK16-21, G63, GY, HS1-9, IM, IV, JE, KA18-19, 26-29, KW1-17, KY9, 10, 13-16, ML11-12, PA20-88, PH, PO30-41, TD15, TR21, 23-25, ZE1-3
European Delivery Options
Our European delivery service means that you’ll soon be feeling much perkier in the morning without worrying about the cost of delivery.
Find your rate by checking the map below. We’ll apply it automatically at checkout when you add your address.
The best news? These are flat rates - so you can fill your shopping basket to the brim and we won't charge you anything extra.
European orders will have VAT subtracted at checkout, however, will be subject to local import taxes. For orders above £150, customs duty will also be applicable. Find out more here
The deliveries are made via Norsk, please see a link to their tracking site at https://norsk.global/track-and-trace/
Note that this excludes mattresses and furniture as we are unable to deliver these to mainland Europe.
|International Orders||Orders under £60||Orders over £60||Standard Transit Time (days)||Extended Transit Time (days)|
|Republic of Ireland||£10.95||£7.00||2||6|
Rest of the World Delivery Options
For orders outside the UK and EU, please email our Customer Service team with the list of items you would like to order and your full shipping address for a bespoke quote.
You can message our Customer Service team here.
We're open from Monday to Friday 9am - 5pm (GMT).