Need some help? Get in touch with us by filling out the form below.
Something more urgent? Call us Monday-Friday 8am-6pm at 01483 616 616. We are also available on live chat Monday-Friday 9am-5pm. You can live chat us by clicking the Help button in the bottom left of your screen.
Note: Once a month, we bring the Soak&Sleep team members together for a business update where we discuss how we can continue to deliver and improve upon delivering our vision of better sleep for all. During this time our customer service lines will be closed so that every team member can participate in the delivery of our vision. We appreciate you baring with us as this allows us to improve the Soak&Sleep experience. One of our customer services team will come back to any questions received the following day.
Note: We are currently experiencing a technical issue which is causing some messages sent through this contact form to not be received. If you need to get in touch please email us directly at firstname.lastname@example.org or call us between 8am - 6pm, Mon-Fri on 01483 616 616. We are working hard to fix this issue.
Note: Just to let you know we are currently experiencing a technical issue, which means some confirmation emails are not being sent.
We are working hard to fix this and once it has been resolved, you will receive the confirmation email.
Please rest assured we do have your order and it is being processed. This technical issue is not causing any delays to the dispatching of orders.
COVID-19 RESPONSE - PLEASE NOTE: Whilst the restrictions of the UK lockdown continue to be eased in our day to day life, the Soak&Sleep team and their partners are still working within the constraints of a Covid-secure working environment for the safety of all team members.
We find ourselves in the fortunate position of an exceptionally high volume of orders and we are grateful for your custom. That does also mean we are experiencing a higher volume of calls and emails and we are doing our best to respond to queries as swiftly as possible within our working hours: 9am to 5pm, Monday to Friday.
All orders are dispatched the day before delivery, so for those on a 3-5 day service you may not receive a dispatch notification until the 4th working day, and for those on a 5-8 days service you may not receive notification until the 7th working day. We ask that you please wait until the end of the 2nd to last working day to follow up on your dispatch notification. We are working with our fulfillment partners to get your orders to you as fast as we can.
All couriers continue to operate contact free deliveries for the safety of our customers and for their staff. Please keep an eye out for delivery messages and the doorbell for when your Soak&Sleep goodies arrive.
For any cancellations or address changes please call us between 9AM - 5PM, Mon-Fri on 01483 616 616.