Refund policy
We are sure you will love your Soak&Sleep products, but we also know that once in a while, things might not work out quite as you expected.
That's why we offer a generous 365-day returns policy. So, unless your product is faulty, we simply ask that your purchase is returned unused, unwashed, and in its original packaging. Please note, it is also important that you protect the item in suitable shipping packaging to ensure it is fit for re-sale upon its return.
Once returned to us, if an item does show signs of use, washing, is without its packaging or has been returned through the carrier network in its retail packaging, unfortunately, we will be unable to process a refund due to hygiene reasons. If this is the case, a member of our team will reach out to inform you of this and arrange for the item(s) to be returned to you - this will be at your cost.
If there is an issue with the item you have received, please get in contact with our Customer Services team before returning the item. We will be happy to help resolve any issues.
How To Return
Complete the returns section on the front of the dispatch note you received inside your parcel.
If the dispatch note has been misplaced, please enclose a note inside the returning parcel which includes your name, address, phone number, order number, and reason for the return.
Wrap up the item(s) you want to return securely in suitable shipping packaging, and make sure you include your completed dispatch note inside the parcel. This helps us process your return much more quickly.
Please use our new free DPD returns service by clicking the link below and following the instructions provided to return your parcel to us.
*Please note: this is available for UK Mainland addresses only. If returning from Northern Ireland, this will be at a cost to you. Please return to:
Soak&Sleep Limited
Unit 3
Lysons Avenue
Ash Vale
Surrey
GU12 5QE
https://our-returns.dpd.co.uk/SOAK_AND_SLEEP
*Please note: We are currently experiencing a processing delay with our returns that were sent via DPD. If you have sent your return via DPD, please allow extra time for your return to be processed. We apologise for any inconvenience this may cause.
Once we have received your return, we will process it within 14 working days. You will receive an email confirmation once your refund has been processed.
If you have any questions about the returns process, please don't hesitate to get in touch with our Customer Services team at info@soakandsleep.com or call us on 01483 616616.
For more detail please view our Returns & Guarantee page