Shipping policy

Mainland UK and UK Islands (including Northern Ireland) Orders:

  • Standard Up 4-7 Working Days

    • Orders under £70 : £4.95

    • Orders over £70 : Free

    • Courier: DPD or Evri

  • Next Working Day Delivery (excluding Northern Ireland & UK Islands)

    • Orders under £70 : £7.95

    • Orders over £70 : £7.95

    • Courier: DPD or Evri

     

  • Mattresses (including Wholesale)

    Please Note: Harrison Spinks and Hypnos Mattresses deliveries will now take between 4 - 7 weeks

    • Delivery: Free

    • Courier: Furdeco

  • Furniture

    • Delivery: Free

    • Courier: Furdeco

Additional Information

  • Standard Delivery Service 4-7 Working Days (FREE to Mainland UK and UK Islands over £70)
  • For Next Working Day Delivery Service*, order by 2:00pm to give us enough time to process your order. Please check your postcode availability to make sure you’re able to use this service. (excludes Northern Ireland)

* If you live in Jersey or Guernsey, the Next Working Day Delivery Service is a 48 hour service rather than 24 hour.

Good to know: If you request Next Working Day Delivery Service on a Friday, your order will be dispatched on the following Monday, for delivery on Tuesday. If you order over a bank holiday weekend, your order will be delivered on Wednesday.

All orders are dispatched the day before delivery, so for those on a up to 10 working days service, you may not receive a dispatch notification until the 4th working day. We ask that you please wait until the end of the 2nd-to-last working day to follow up on your dispatch notification.

Delivery Process

Most of our UK orders are delivered with DPD or Evri, with the exception of some larger deliveries, which will be delivered by DPD or Pallex. Mattresses or large palletised items will be delivered separately.

Once DPD or Evri has received the parcel, they will email you directly, you can then track or divert your parcel to a safe place*. They will also email you on the day of delivery with a timeslot.
You can track your DPD delivery at  https://www.DPD.com or by downloading the DPD app.
You can track your DPD delivery at  Evri .

*When opting for the delivery to be made to a safe place, please bear in mind that our courier's drivers are conscientious and will use their judgement to decide if that location is secure enough.
 

If you have any issues with your delivery, please contact our Bedding Experts by calling 01483 616 616 or message us here.

Mattress and Furniture Delivery

We can only deliver mattresses and furniture to UK mainland postcodes. Non-faulty mattress and furniture returns will cost you £45.

We use Furdeco services for our mattress and furniture deliveries. They will contact you to book a delivery time and will text you the day before the delivery to confirm the time slot. On the day of delivery, Furdeco will call you when they are half an hour away. Please check you're happy with the mattress, and refuse delivery if there are any packaging rips which may result in a fault. 

If you ordered other items at the same time as your mattress and furniture, these will be sent separately via DPD.

You can track your mattress and furniture delivery here: furdeco.co.uk/track-your-order

Wholesale Orders

Our delivery system and pricing may be different for Wholesale orders. Please contact our dedicated account managers to determine the cost and delivery time of your international order: wholesale@soakandsleep.com or call 01483 616 444 - or you can read our wholesale information page here.