The Soak&Sleep price promise assures you you’re getting the very finest quality for the fairest price. We do the hard work so you don't have to.
How does our price promise work?
We will guarantee you that if you find it cheaper, we'll match it. If you have already shopped with us and find a lower price for an equivalent* product within a month of purchase, we'll refund the difference. Fair’s fair wouldn’t you say?
So, how do we do it?
Our team are pretty fixated about getting things right. To make sure you get the best price, we:
- Obsessively compare our prices to high street and online retailers, not just the high street. For every product we state the 'RRP' – this is the price that the nearest competitor charges based on our research.
- Ensure when a product is exclusive to us, our comparisons are based on the closest equivalent products.
- We design, commission and sell our own products, making sure we understand the quality and price that will make a difference to our customers and build that into our plans.
- Never, ever scrimp on quality, materials or finishing touches just to achieve a price point. By understanding what other retailers do, we work with our trusted manufacturers to develop products focused on the very best quality and materials.
- Don't have retail stores and the associated overheads. This gives us the flexibility to offer you the very best prices.
*Products must clearly be of an equivalent specification.
Our price promise applies to our website but not for wholesale or marketplace customers.
The price promise is not valid when a competitor's product is on sale or promotion.
Think you’ve found a comparable product at a cheaper price? Just email us at firstname.lastname@example.org and include all the details of the product you are comparing (i.e. price, size, fill, tog, etc.) along with a link and/or screenshot.