Speak to our
Sleep Experts

We use our unique expertise to help everyone get a better night's sleep.

At Your Service

Those precious hours of sleep need to work hard for you. Which is why we do our best to help you find the right sleep solutions tailored to your needs whether you have specific sleep concerns or want to enhance your sleep

Curious, confused or just uncertain? Our Sleep Experts are extensively trained (they really know their stuff) and bordering on nerdy when it comes to just how much they LOVE the products we sell, and how passionate they are about helping you improve and enhance your sleep.

Know we’ll be honest and open when dealing with you, and that we’ll always give you a fair and reasonable solution to any problems you might have.

Need Some Help?


Then just get in touch with us. You can call us, drop us an email, or use our instant messenger – your choice!

Call: 01483 616 616

Message us here

Live Chat: Mon-Fri 9am-5pm & Mon, Wed & Sun 8pm - 11pm

Did You Know?

There’s a huge amount of information on our website to help with a range of questions. Take a look. VIEW OUR FAQS

We are closed Wednesday 29th September from 2pm.

Once a month, we bring the Soak&Sleep team members together for a business update where we discuss how we can continue to deliver and improve upon delivering our vision of better sleep for all.  During this time our customer service lines will be closed so that every team member can participate in the delivery of our vision. We appreciate you baring with us as this allows us to improve the Soak&Sleep experience. One of our customer services team will come back to any questions received the following day.

Note: Just to let you know we are currently experiencing a technical issue, which means some confirmation emails are not being sent.

We are working hard to fix this and once it has been resolved, you will receive the confirmation email.

Please rest assured we do have your order and it is being processed. This technical issue is not causing any delays to the dispatching of orders.

Please Note: We have been receiving a lot more emails than usual recently, so it has been taking us longer than normal to solve your queries.

Please kindly bear with us - we promise a Customer Service Executive will be in touch as soon as possible. Please know we are replying to all queries in date/time order, within our working hours. 

We thank you for your patience and politely ask that you do not send us a separate query to avoid duplicate work for our Executives.

Christmas Opening Hours

Thu 24th December 8am - 12pm
Fri 25th December Closed
Mon 28th December 10am - 4pm
Thu 31st December 9am - 12pm
Fri 1st January Closed

Did You Know?

There’s a huge amount of information on our website to help with a range of questions. Take a look. VIEW OUR FAQS

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