Speak to our
Sleep Experts

We use our unique expertise to help everyone get a better night's sleep.

PLEASE NOTE: We find ourselves in the very fortunate position of receiving an exceptionally high volume of orders and we are delighted you have chosen to shop with us. Our fulfilment partners are working hard to get your orders to you as fast as they can. But we’ll be honest, providing our service within a Covid-secure working environment means that our deliveries are now taking 10-14 working days.

All orders are dispatched the day before delivery, which means that for those on a 10-14 day service you may not receive notification that your delivery is on its way until the thirteenth working day.

We ask that if you have any queries about your order, you please wait until you receive your dispatch notification to help us respond to your query quickly.

For any cancellations or address changes prior to dispatch we ask that you please call us between 9AM - 5PM, Mon-Fri on 01483 616 616.

All couriers continue to operate contact-free deliveries for the safety of our customers and for their staff. Please keep an eye out for delivery messages and listen out for the doorbell for when your Soak&Sleep goodies arrive.

COVID-19 RESPONSE - PLEASE NOTE: Whilst the restrictions of the UK lockdown continue to be eased in our day to day life, the Soak&Sleep team and their partners are still working within the constraints of a Covid-secure working environment for the safety of all team members.

We find ourselves in the fortunate position of an exceptionally high volume of orders and we are grateful for your custom.  That does also mean we are experiencing a higher volume of calls and emails and we are doing our best to respond to queries as swiftly as possible within our working hours: 9am to 5pm, Monday to Friday.

All orders are dispatched the day before delivery, so for those on a 3-5 day service you may not receive a dispatch notification until the 4th working day, and for those on a 5-8 day service you may not receive notification until the 7th working day, and for those on a 10-14 day service you may not receive a nofitication until the 13th working day. We ask that you please wait until the end of the 2nd to last working day to follow up on your dispatch notification.  We are working with our fulfillment partners to get your orders to you as fast as we can.

All couriers continue to operate contact free deliveries for the safety of our customers and for their staff.  Please keep an eye out for delivery messages and the doorbell for when your Soak&Sleep goodies arrive.

For any cancellations or address changes please call us between 9am - 5pm, Mon-Fri on 01483 616 616.

At Your Service

Those precious hours of sleep need to work hard for you. Which is why we do our best to help you find the right sleep solutions tailored to your needs whether you have specific sleep concerns or want to enhance your sleep

Curious, confused or just uncertain? Our Sleep Experts are extensively trained (they really know their stuff) and bordering on nerdy when it comes to just how much they LOVE the products we sell, and how passionate they are about helping you improve and enhance your sleep.

Know we’ll be honest and open when dealing with you, and that we’ll always give you a fair and reasonable solution to any problems you might have.

Need Some Help?

 

Then just get in touch with us. You can call us, drop us an email, complete the form below or use our instant messenger – your choice!

Call: 01483 616 616

Email: info@soakandsleep.com

Chat Us

Mon-Fri 9am-5pm

 

Christmas Opening Hours

DATE OPENING HOURS
Thu 24th December 8am - 12pm
Fri 25th December Closed
Mon 28th December 10am - 4pm
Thu 31st December 9am - 12pm
Fri 1st January Closed

Please Note: We have been receiving a lot more emails than usual recently, so it has been taking us longer than normal to solve your queries.

Please kindly bear with us - we promise a Customer Service Executive will be in touch as soon as possible. Please know we are replying to all queries in date/time order, within our working hours. 

We thank you for your patience and politely ask that you do not send us a separate query to avoid duplicate work for our Executives.

Did You Know?

There’s a huge amount of information on our website to help with a range of questions. Take a look. VIEW OUR FAQS

Please Note: We have been receiving a lot more emails than usual recently, so it has been taking us longer than normal to solve your queries.

Please kindly bear with us - we promise a Customer Service Executive will be in touch as soon as possible. Please know we are replying to all queries in date/time order, within our working hours. 

We thank you for your patience and politely ask that you do not send us a separate query to avoid duplicate work for our Executives.

Did You Know?

There’s a huge amount of information on our website to help with a range of questions. Take a look. VIEW OUR FAQS

Do lights affect sleep?

Simple answer yes.  Minimise any excess light in your room as light inhibits the release of melatonin. Cover electrical equipment lights or switch off electrical appliances. Excess EMR (electromagnetic radiation) from phone charging, laptops etc affects our sleep.

What is a good sleep pattern?

A good sleep pattern varies from person to person but ideally one should have 7-9 hours daily.

Why do my allergies get worse at night?

Pollen counts can be higher at night and for those with allergies to house dust mites these are present in and around our beds, as is pet hair if dogs and cats are allowed to sleep on our beds.

Nasal congestion and rhinitis (running nose) are worse lying down compared to standing up, and we have less to distract us at night.

Does cat napping during the day count towards beauty sleep?

There are differing viewpoints on napping amongst experts and you can find studies that are pro and some that warn against them. While cat naps might help those who battle with fatigue or low energy throughout the day, it is unlikely that your skin will reap any benefits.

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