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PLEASE NOTE: We find ourselves in the very fortunate position of receiving an exceptionally high volume of orders and we are delighted you have chosen to shop with us. Our fulfilment partners are working hard to get your orders to you as fast as they can. But we’ll be honest, providing our service within a Covid-secure working environment means that our deliveries are now taking 10-14 working days.

All orders are dispatched the day before delivery, which means that for those on a 10-14 day service you may not receive notification that your delivery is on its way until the thirteenth working day.

We ask that if you have any queries about your order, you please wait until you receive your dispatch notification to help us respond to your query quickly.

For any cancellations or address changes prior to dispatch we ask that you please call us between 9AM - 5PM, Mon-Fri on 01483 616 616.

All couriers continue to operate contact-free deliveries for the safety of our customers and for their staff. Please keep an eye out for delivery messages and listen out for the doorbell for when your Soak&Sleep goodies arrive.

COVID-19 RESPONSE - PLEASE NOTE: Whilst the restrictions of the UK lockdown continue to be eased in our day to day life, the Soak&Sleep team and their partners are still working within the constraints of a Covid-secure working environment for the safety of all team members.

We find ourselves in the fortunate position of an exceptionally high volume of orders and we are grateful for your custom.  That does also mean we are experiencing a higher volume of calls and emails and we are doing our best to respond to queries as swiftly as possible within our working hours: 9am to 5pm, Monday to Friday.

All orders are dispatched the day before delivery, so for those on a 3-5 day service you may not receive a dispatch notification until the 4th working day, and for those on a 5-8 day service you may not receive notification until the 7th working day, and for those on a 10-14 day service you may not receive a nofitication until the 13th working day. We ask that you please wait until the end of the 2nd to last working day to follow up on your dispatch notification.  We are working with our fulfillment partners to get your orders to you as fast as we can.

All couriers continue to operate contact free deliveries for the safety of our customers and for their staff.  Please keep an eye out for delivery messages and the doorbell for when your Soak&Sleep goodies arrive.

For any cancellations or address changes please call us between 9am - 5pm, Mon-Fri on 01483 616 616.