Soak&Sleep for Businesses

Introduction to Soak&Sleep Wholesale

The business of perfect bedtimes can be tough. We try to lighten the load for hardworking hotels, B&Bs, interior designers and other business customers with our specialist trade service.

Treat your customers to restful sleep and beautiful bedrooms, and relax knowing you’ve invested in unbeatable quality at the lowest prices, guaranteed.

We don’t enforce minimum order quantities, we’re able to deliver direct from our well-stocked UK warehouse and our friendly and helpful trade sales team will go out of their way to give you the best service possible.

Our specialist wholesale team are real experts with first class experience in hospitality and customer service; there’s almost nothing they can’t help you with. They’re available to help you from Monday to Friday between 9am and 5pm. We understand that running your own business isn't a 9-5 job, so our online store is open 24/7. We offer all Soak&Sleep Wholesale customers personal account access so you can shop anytime at the very best prices.

Looking to order something that is currently out of stock? Our "Reserve Now" option allows you to pre-order goods. Once they've arrived in the warehouse they'll be shipped out on a next working day service. In rare circumstances, in-stock dates for pre-orders can change due to shipping delays outside our control. If this happens we will keep you updated on the timing of your delivery.

Call us now or request a wholesale quote online and let us help you keep your happy customers coming back.

Meet the Wholesale Team

Nicole Semedo

Wholesale Account Manager

Choosing the best products for your business can feel like a minefield, so it’s a relief when you find someone who can help you with every step of the process.

Nicole is that someone.

Originally from Portugal and with a background in retail, she has a wealth of experience within the hospitality industry, ranging from Airbnb, glampsites, campsites and holiday management companies. She’ll help you find the best products to suit your clients and keep them coming back time and time again.

Contact Nicole now to register your business and start saving pounds on beautiful bedroom and bathroom supplies.

Phone: 01483 307302

Email: wholesale@soakandsleep.com

Favourite Pastime: Cooking and trying new recipes

Favourite Colour: Deep Burgundy

Favourite Product: Mulberry Silk Pillowcases, great for the Skin and Hair!

Why register with Soak&Sleep Wholesale?

Register with us as a wholesale customer, and you’ll feel the difference immediately.

  • Order before 4pm for next day shipping on all wholesale orders. Any orders placed after 4pm will be delivered within two working days. We also offer fast international shipping and can deliver worldwide. Our Warehouse can also hold an order for up to 30 days, so our Wholesale customers can benefit from securing stock and, if needed, a specified delivery date.
  • Treat your business and your customers with the unrivalled quality of our products. You'll notice the difference with how well our products last, looking like new wash after wash.
  • We don’t enforce a minimum order quantity. Small businesses, replacement orders and one-off extras are all welcome to enjoy the Soak&Sleep treatment.
  • We work hard to guarantee the lowest prices to our wholesale customers, even when our consumer lines are discounted. Rest easy in the knowledge you’re paying the best price for our products.

Ordering your products couldn’t be easier. Call our specialist team on 01483 616 444 or email us at wholesale@soakandsleep.com to set up an account with us. Either way, we’re looking forward to hearing from you.

Wholesale Testimonials

Hear what our wholesale customers have to say.

Join countless other happy professionals when you become a Soak&Sleep wholesale customer.

We couldn’t be prouder.


9 out of 10 customers can't be wrong

 

Lovely company to work with and my clients are always very satisfied with the excellent quality of the products. I wouldn't hesitate to recommend Soak and Sleep.

Lorraine Curry
Campbell Consulting

 

I have been placing orders for Linen’s, Duvet’s pillows and throws through Soak & Sleep for a few years now, and have been extremely happy with the service and the quality of the products

The staff are very helpful, and will go out of their way to help with any queries you might have.

The delivery service is excellent, and orders are delivered promptly to any destination that is required

With sincere thanks to all at Soak and Sleep

Eileen Johnston
Eileen Johnston Interiors

 

The wholesale department at Soak and Sleep have been exceptional at responding to queries , ensuring deliveries are received in time and generally being proactive - they are organised and focused and have been a pleasure to deal with - many thanks to Nicole, Tasia and team

Paul Harvey
PHI Concepts

 

As a Project Manager, within the Interior Design industry, I have been working with Nicole and the wholesale team at Soak & Sleep for around 12 months, I find them all very polite, helpful and ready to help with alternative options if your first choice is unavailable so as to still be able to fulfil your requirements and delivery is extremely prompt, usually the next working day.

June Patrick
Signature Luxury Interiors

 

I am so impressed with Soak and Sleep they run such an efficient business and the quality of the linen is fantastic. I run a holiday cottage and my guests have regularly commented on the quality of the linen and how comfortable they all sleep!! The pillows and the duvets are wonderful and the crisp white sheets always look like new.

I found all the staff super friendly and nothing is too much trouble. They are always at the end of the phone or email and are quick to respond. I have ordered sheets the night before and they have arrived on time and this is just what you need when running a holiday business.

Victoria Yerbury
Blue Goose Holidays

 

I have used Soak and Sleep products for our own use and for our B&B and self-catering cottages for over six years now, this includes all the bed linen and towels as well as bath mats, mattress and pillow covers. The 600 thread count and the 800 thread count are particularly good, I cannot recommend them highly enough – the products are excellent, after all these years they still wash well and look crisp and new – no ‘bobbles’ or worn patches. Our guests always comment on the linen and how lovely it looks and how comfortable it feels to sleep in. So much so that I know many have now purchased linen from Soak and Sleep for their own homes.

The value for money is phenomenal for the quality of these products, and the customer service has always been second to none, I have no hesitation in recommending Soak and Sleep products for anyone who runs any sort of hotel or guests accommodation and, of course, for anyone just wanting top quality bedding at a very reasonable price.

Wendy Ayling
Kerscott Cottages

 

Here at Unique Home Stays we have received a great service from Soak and Sleep. We often tend to be a little last minute with our ordering and have been really impressed with the speedy delivery, friendly service and of course great products! We recommend that our property owners use S&S for their luxury holiday properties, as there’s a great selection from which to choose ensuring that each property has an equally ‘unique’ flavour!

Jess Clark
Unique Home Stays

  • Quotes are valid for seven days from the date of the quote and will be re-quoted if the purchase takes place after these seven days. During sale periods, quotes are valid until the end of the sale. Please note, consumer discount codes may not be used against wholesale rates. 
  • All prices quoted include VAT at the current rate. 
  • We will quote for orders (with delivery) outside the UK by request. International shipping costs will vary depending on the size and weight of the order.
  • We can also deliver directly to a forwarding company within UK Mainland, free of charge, upon request. Please note that once goods are delivered and signed for by your chosen forwarding company, the ownership of the goods is then passed over to you and we are unable to accept responsibility for any loss or damage beyond this point.
  • Mattresses and furniture may take between 5-7 working days for delivery, depending on delivery location. Mattress and furniture returns are subject to a collection fee unless proven faulty or damaged. 
  • Upgraded UK mainland or weekend delivery options are available on all other products at an additional cost. 
  • We do not offer credit, all goods must be paid for before dispatch. We cannot hold or reserve stock without payment or authorisation being held against the order. A pro forma invoice can be issued for pre-payment by BACS or any major credit/debit card including American Express. Unfortunately, we are unable to accept payment by cheque. 
  • Please note that any samples or goods must be returned in a re-saleable, unused and unwashed condition, in original packing in order to receive a refund. We accept refunds within 365 days of purchase as long as the above conditions are met. 
  • Personalised items and bespoke/specialist items can only be returned and refunded if faulty or damaged. 
  • All linens and bedding purchased through a wholesale account are guaranteed under manufacturing warranty for one year. 
  • All sizes stated are approximate and are subject to acceptable manufacturing tolerances. Please note that bedding and towels are always manufactured to allow for slight shrinking during washing. 
  • Once you've received your order, please check your products. We cannot accept responsibility for damage once items are passed on to a 3rd party. Please also familiarise yourself with the washcare for your products. Damage due to incorrect care is not covered by our product guarantees. 
  • Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer invoice or other documented information issued by Soak&Sleep shall be subject to correction without any liability on the part of Soak&Sleep. 

Our online store is open 24/7, as soon as we have set your account up you can shop at any hour, at the very best prices.

For specialist wholesale queries and orders, our Wholesale team are available Monday to Friday between 9am and 5pm.

For free next day delivery, place your order online or with our wholesale team between 9am and 4pm on Monday to Friday.

If you need help outside these times contact our customer service line, open Monday to Friday between 9am and 7pm.

We reply to emails and messages within four hours. If you leave a message for us during the evening, over the weekend or on a public holiday we’ll get back to you on the next available working day.

Call us on 01483 616444 or email us on wholesale@soakandsleep.com to set up an account.

CategoryQuestionAnswer

Pricing

Can I access wholesale pricing through my online account?

Once a Wholesale account has been set up, you have the option to access trade prices through an online portal. In order to get this service activated, please contact our Wholesale team by calling them 01483 616 444 or emailing your request to wholesale@soakandsleep.com.

Pricing

Are there extra discounts for bulk purchases?

We will always offer the best prices for our Wholesale customer, for any bulk purchase enquiring please contact our team with the requirements and we can look into offering a bespoke quotation.

Pricing

I see you have an offer on your retail website, how does this affect my price?

When offers or promotional activity runs on our consumer site, we will always take these into consideration when creating a bespoke quote to ensure that you never pay more through your Wholesale account. In the event an item is already heavily discounted on the website, we may only be able to match that offer.

Pricing

What discount percentage do you offer to business customers?

Our discounts vary from 15-30% off depending on the items and quantities within the order. These offers will always match, or exceed offers on our retail website. Extra discounts may be available on bulk purchases.

Pricing

Can I claim cash back on a wholesale order?

Unfortunately this is not a service we provide.

CategoryQuestionAnswer

Eligibility

I am not registered for VAT, am I still eligible for a wholesale account?

If your business is not VAT registered you may still be elegible for a Wholesale account, it is recommended to contact us with your details, and if there needs to be any changes at a later date these can be made directly through the team.

Eligibility

Would I be eligible for wholesale pricing for my AirB&B?

Of course, we welcome all AirB&B owners - you will just need to provide proof and your AirB&B link to be eligible.

CategoryQuestionAnswer

Payment

What payment options do you offer to business customers?

Payment for orders can be made via bank transfers, Paypal or by all major cards - including American express. However, we are unable to accept paypal payments over the phone and for a paypal payment the order must be placed online through your wholesale account.
Please note, we cannot accept cheques as a form of payment.
For any queries regarding payment options, please contact the team.

Payment

Do you offer a credit account? What are your payment terms?

We strictly do not offer credit accounts, and all orders are required to be paid for prior to dispatch or on receipt of a pro-forma invoice.

CategoryQuestionAnswer

Delivery

Do you offer international delivery?

We're happy to arrange international delivery on orders. The cost will vary depending on the size and weight of the order. Once the quotation has been finalised, the Wholesale team will also provide a bespoke quote for shipping costs. We highly recommend providing a local contact number for a smooth delivery as once the order is passed on to a local courier they will contact you directly.

Delivery

Are there any places where delivery might take longer? What is the lead time on delivery?

The following postcodes will be placed on our FREE 48 hour delivery service (visit our Delivery & Tracking page for more info). All other UK Mainland addresses will be eligible for FREE next day delivery when the order is placed before 4pm.
*Please note delivery times are subject to stock avalibility.

Delivery

Can you give me an ETA on delivery?

Our wholesale team will always advise the estimated day of delivey when the order is made. We work closely with our couriers to ensure they keep you informed along the way. For any additonal updates, simply contact one of the wholesale team who can track your order for you.

CategoryQuestionAnswer

Returns

What is your returns policy?

We understand the importance of keeping your customers happy, which is why we offer a generous 365-day returns policy for products that are unused, unwashed and in their original packaging.
If you wish to make a return, please ensure you contact the Wholesale team prior to sending the products back, as we can arrange the best way for this to be arranged to avoid inconvience.
If you believe your products have a fault, please contact the team to discuss further.

CategoryQuestionAnswer

Products

Do you have a showroom where I can view your products?

Soak&Sleep's wholesale business is online only and we currently do not have a showroom. However, when requested, we will always try to arrange a meeting to showcase our products.

Products

Where can I find your wholesale catalogue?

If you'd like to recieve a wholesale catalogue simply request one via email (wholesale@soakandsleep.com) or call us on 01483 616 444.

Products

Can you send me any samples before I order?

We can provide you with samples before you order to ensure you're selecting the right products for you and your business. Arrange this with one of our team via email (wholesale@soakandsleep.com) or phone (01483 616 444). Our swatch samples are free of charge however any full samples will be invoiced accordingly.
*All sample prices will be discussed prior to delivery.

CategoryQuestionAnswer

Embroidery

Do you offer an embroidery service?

Yes, customers can either choose from our default fonts and colours or send us their business logo for a bespoke embroidery service.
For a bespoke logo, there is a one off digitisation fee of £20 to convert your image to an embroidery file. We will then keep this on file for future reference and will also share this with you. *Please note, this service may increase delivery time depending on the size of the order.

CategoryQuestionAnswer

Stockists

Can I sell your products online?

We do not allow our products to be re-sold online, and do not allow Stockists. Our wholesale business is for hospitality, industry and interior design (among other sectors). Always get in touch if you're unsure whether you qualify for a wholesale account and one of our team can advise.

Pricing

Question Answer

Can I access wholesale pricing through my online account?

Once a Wholesale account has been set up, you have the option to access trade prices through an online portal. In order to get this service activated, please contact our Wholesale team by calling them 01483 616 444 or emailing your request to wholesale@soakandsleep.com.

Are there extra discounts for bulk purchases?

We will always offer the best prices for our Wholesale customer, for any bulk purchase enquiring please contact our team with the requirements and we can look into offering a bespoke quotation.

I see you have an offer on your retail website, how does this affect my price?

When offers or promotional activity runs on our consumer site, we will always take these into consideration when creating a bespoke quote to ensure that you never pay more through your Wholesale account. In the event an item is already heavily discounted on the website, we may only be able to match that offer.

What discount percentage do you offer to business customers?

Our discounts vary from 15-30% off depending on the items and quantities within the order. These offers will always match, or exceed offers on our retail website. Extra discounts may be available on bulk purchases.

Can I claim cash back on a wholesale order?

Unfortunately this is not a service we provide.

Eligibility

Question Answer

I am not registered for VAT, am I still eligible for a wholesale account?

If your business is not VAT registered you may still be elegible for a Wholesale account, it is recommended to contact us with your details, and if there needs to be any changes at a later date these can be made directly through the team.

Would I be eligible for wholesale pricing for my AirB&B?

Of course, we welcome all AirB&B owners - you will just need to provide proof and your AirB&B link to be eligible.

Payment

Question Answer

What payment options do you offer to business customers?

Payment for orders can be made via bank transfers, Paypal or by all major cards - including American express. However, we are unable to accept paypal payments over the phone and for a paypal payment the order must be placed online through your wholesale account.
Please note, we cannot accept cheques as a form of payment.
For any queries regarding payment options, please contact the team.

Do you offer a credit account? What are your payment terms?

We strictly do not offer credit accounts, and all orders are required to be paid for prior to dispatch or on receipt of a pro-forma invoice.

Delivery

Question Answer

Do you offer international delivery?

We're happy to arrange international delivery on orders. The cost will vary depending on the size and weight of the order. Once the quotation has been finalised, the Wholesale team will also provide a bespoke quote for shipping costs. We highly recommend providing a local contact number for a smooth delivery as once the order is passed on to a local courier they will contact you directly.

Are there any places where delivery might take longer? What is the lead time on delivery?

The following postcodes will be placed on our FREE 48 hour delivery service (visit our Delivery & Tracking page for more info). All other UK Mainland addresses will be eligible for FREE next day delivery when the order is placed before 4pm.
*Please note delivery times are subject to stock avalibility.

Can you give me an ETA on delivery?

Our wholesale team will always advise the estimated day of delivey when the order is made. We work closely with our couriers to ensure they keep you informed along the way. For any additonal updates, simply contact one of the wholesale team who can track your order for you.

Returns

Question Answer

What is your returns policy?

We understand the importance of keeping your customers happy, which is why we offer a generous 365-day returns policy for products that are unused, unwashed and in their original packaging.
If you wish to make a return, please ensure you contact the Wholesale team prior to sending the products back, as we can arrange the best way for this to be arranged to avoid inconvience.
If you believe your products have a fault, please contact the team to discuss further.

Products

Question Answer

Do you have a showroom where I can view your products?

Soak&Sleep's wholesale business is online only and we currently do not have a showroom. However, when requested, we will always try to arrange a meeting to showcase our products.

Where can I find your wholesale catalogue?

If you'd like to recieve a wholesale catalogue simply request one via email (wholesale@soakandsleep.com) or call us on 01483 616 444.

Can you send me any samples before I order?

We can provide you with samples before you order to ensure you're selecting the right products for you and your business. Arrange this with one of our team via email (wholesale@soakandsleep.com) or phone (01483 616 444). Our swatch samples are free of charge however any full samples will be invoiced accordingly.
*All sample prices will be discussed prior to delivery.

Embroidery

Question Answer

Do you offer an embroidery service?

Yes, customers can either choose from our default fonts and colours or send us their business logo for a bespoke embroidery service.
For a bespoke logo, there is a one off digitisation fee of £20 to convert your image to an embroidery file. We will then keep this on file for future reference and will also share this with you. *Please note, this service may increase delivery time depending on the size of the order.

Stockists

Question Answer

Can I sell your products online?

We do not allow our products to be re-sold online, and do not allow Stockists. Our wholesale business is for hospitality, industry and interior design (among other sectors). Always get in touch if you're unsure whether you qualify for a wholesale account and one of our team can advise.

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