Upon receipt of your mattress, remove all outer packaging and air your mattress. You may notice a slight odour when removing the mattress from it's packaging, this is normal and will dissipate after airing for a couple of days. Your mattress may also have compressed slightly during the delivery process, leave to air and this will rectify.
Your mattress will adapt to the weight and contours of your body. Rotating your mattress from foot to end for non-turn mattresses will help to keep the filling even. Turnable mattresses should be flipped and turned in rotation for the same reason. Hypnos mattresses need extra attention to this in the first few months of owning one to ensure even distribution of the fill.
We strongly recommend use of a mattress protector to protect your investment from accidental spills and stains. Wash your protector when you wash your bed linen every week to keep your bed in good condition and feeling fresh. Buying a second protector allows you to rotate with the weekly wash. We recommend that you air your bed every day by turning back the duvet. Once a week you should air the bed for a few hours turning back all bedding from the mattress to allow any moisture to evaporate.
Always retain and read care instructions delivered with your mattress.
If you need any further help or guidance please contact our Customer Services team who will be delighted to help you with your query.