Pillow Care Guide

Keep your pillows looking and feeling their best with a shake and a plump every morning. This will help the filling to redistribute and recover and regain its plumpness. For Memory Foam, Latex and pocket sprung pillows you won't need to plump, but simply wash the outer cover on a regular basis to keep it at its best.

Pillow Care GuidePillow Care GuidePillow Care Guide

We recommend that you always use a pillow protector to protect from accidental spills and stains. Washing your protector frequently helps to maintain a clean and fresh pillow and buying a second set of protectors allows you to rotate with the weekly wash.

Before cleaning your pillow, always check the care label on the product for clarity on washing temperatures and the suitability of use of bleach, tumble drying and dry cleaning. Given the generous fill in pillows, we recommend using a professional laundering service at your local dry cleaner. Their large capacity washing machines and dryers are best suited to the dense fills of these products. If you do choose to wash your pillow at home it is essential that you do not overload your washing machine and that it is 100% dry before using to avoid clumping or ruining the filling. The drying stage will require patience to ensure that the filling is totally dry. A good tip from one of our key partners is to weigh your duvet pre-wash and post-drying, if it weighs the same it should be reliably dry.

To keep your pillow in tip top condition, we would recommend washing every 6 months. A good habit to form is to wash your pillows when switching your duvets for a new season. Always store pillows freshly cleaned in a breathable bag.

If you need any further help or guidance please contact our Customer Services team who will be delighted to help you with your query.

Which pillow filling is the easiest to care for?

Synthetic fills made with polyester - microfibre and hollowfibre - are the easiest to care for as they're simple to wash and dry without special detergents or specific drying instructions. But it's good to know that all of our feather and down pillows and wool-fill pillows are washable. Our memory foam has washable cases to help you keep them in good condition. Regardless of the pillow you choose, you'll get the best results if you carefully follow the care instructions.

Investing in a pillow protector is the best thing you can do for your pillow. That's because they're much easier to wash and dry than the pillows they protect and will help keep your pillow in good condition for longer.


Which pillows can you wash in a washing machine?

Need to wash your pillow? Then check the care instructions carefully and make sure you use a large drum washing machine and tumble dryer. Professional capacity machines are the best choice as they spin and dry your pillows fully for best results, so consider taking them for a professional clean. All our pillows can be washed except the memory foam, latex and silk pillows.

Use a pillow protector to keep your pillow cleaner for longer.


Depending on the filling, after how long should you change your pillow?

It's tricky to tell when you're ready for a new pillow because you'll have become so used to the way it feels and will have forgotten how good it felt when new! Pillows are ready to be replaced any time from 6 months to 5 years after purchase.

As a general guide, synthetic pillows lose their support the fastest, whilst feather & down-filled pillows last much longer. If a pillow has gone through a lot - spilt drinks or a make-up and hair product overload for instance - then you'll need to replace it sooner.

Depending on the pillow, our guarantees range from 1 year for synthetic pillows to 5 years for natural-fill feather & down pillows.

You can help your pillow last for longer by using a regularly-washed pillow protector and plumping up your pillow every morning. This airs out the fill inside the pillow and helps it regain its original structure for longer life.

Read Our Other Care Guides